I AM AN ASYLUM SEEKER OR REFUGEE

We can help

Urgent Update from WRC – 20 March 2020

 

As you are aware, the ongoing coronavirus crisis means that many of us are having to change the way we work.

 

We are committed to prioritising the safety, health and well-being of our service users, volunteers and staff during this challenging time. We are focusing on providing our essential services to refugee and asylum seekers and have already scaled back our non-urgent functions.

 

From Tuesday 24th March we will move to a telephone only system. The phone line will be available from 10am – 2pm.

 

If you, or someone you are supporting, needs to speak to one of our team about the following issues they should call on:

 

Cardiff – 02920 489 800

Newport – 01633 266 420

Swansea – 07918 403 666

Wrexham – 07977 234 198

 

 

The call will be triaged by one of our team and if we are able to help they will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

 

Unfortunately this is not a freephone number, and we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number. We are trying to reduce costs to our service users which is why we will call them back if we can help.

 

We have created a directory of resources to help ESOL learners at this time which can be found online here.

 

We have also made available our Hate Crime information leaflets in a number of languages, and English and Arabic audio recordings here. 

 

Thank you for your understanding during this challenging time and we look forward to being able to reopen our services as soon as it is safe to do so.

 

Best wishes and keep safe,

 

WRC

 

 

 

 

If you are an asylum seeker or refugee, you can get face to face advice and support from our expert caseworkers in our offices in Cardiff, Newport, Swansea and Wrexham.

Get in touch with one of our offices who will be able to advise you.

How we help:

  • Advice, advocacy and casework support for asylum seekers facing homelessness, destitution, or who need help with asylum support, housing, and accessing education or healthcare.
  • Move On support for newly granted refugees including housing, homelessness, finance, education and employment.
  • Daily ESOL classes (English for Speakers of other Languages) classes in our Cardiff office and in Newport on Fridays.
  • Family support for mums, dads, carers and kids via our play project in Cardiff

Help

Cardiff Office

Welsh Refugee Council, 120-122 Broadway,
Cardiff, CF24 1NJ

Please call 02920 489 800 for our drop-in times or to make an
appointment

Opening Times:
Mon: 9:30 – 12:30, 14:00 – 15:30
Tues: 9:30 – 12:30, 14:00 – 15:30
Weds: 9:30 – 12:30
Thurs: 9:30 – 12:30, 14:00 – 15:30
Fri: 9:30 – 12:30

Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees ESOL timetable
• Children’s play project (held at Trinity Centre)

Newport Office

Welsh Refugee Council, 66 Lower Dock Street,
Newport, NP20 1EF

01633 266 420

Opening times:
Mon: 9:30 – 12:00, 14:00 – 15:30
Tues: 9:30 – 12:00, 14:00 – 15:30
Weds: 9:30 – 12:00
Thurs: 9:30 – 12:00, 14:00 – 15:30
Fri: 9:30 – 12:00

Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees [Link to ESOL timetable]

Swansea Office

Swansea YMCA, 1 The Kingsway, Swansea, SA1 5JQ

01792 630 180

Opening times:
Mon: 9:30 – 12:30, 14:00 – 15:30
Tues: 9:30 – 12:30, 14:00 – 15:30
Weds:9:30 – 12:30
Thurs: 9:30 – 12:30, 14:00 – 15:30
Fri: 9:30 – 12:30

Services offered:
• Move On support for newly granted refugees

Wrexham Office

Bawso, 33 Grosvenor Road, Wrexham, LL11 1BT

01978 355 818

Monday - Friday:
9:30 am – 4:30 pm

Services offered:
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers

17 - 23 June 2019

Different Pasts, Shared Futures