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We can help
Urgent Update from WRC – 20 March 2020
As you are aware, the ongoing coronavirus crisis means that many of us are having to change the way we work.
We are committed to prioritising the safety, health and well-being of our service users, volunteers and staff during this challenging time. We are focusing on providing our essential services to asylum seekers and refugees and have scaled back our non-urgent functions.
From Tuesday 24th March we have been operating a telephone only system. The phone line will be available from 10am – 2pm.
If you, or someone you are supporting, needs to speak to one of our team members about the following issues they should call free on:
0808 196 7273
The call will be triaged by one of our team and if we are able to help they will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.
This is a freephone number, but we would suggest people firstly seek help from Migrant Help, Jobcentre Plus or another organisation offering a freephone number.
We have created a directory of resources to help ESOL learners at this time which can be found online here.
We have also made available our Hate Crime information leaflets in a number of languages, and English and Arabic audio recordings here.
Thank you for your understanding during this challenging time and we look forward to being able to reopen our services as soon as it is safe to do so.
Best wishes and keep safe,
WRC
If you are an asylum seeker or refugee, you can get face to face advice and support from our expert caseworkers in our offices in Cardiff, Newport, Swansea and Wrexham.
Get in touch with one of our offices who will be able to advise you.
How we help:
- Advice, advocacy and casework support for asylum seekers facing homelessness, destitution, or who need help with asylum support, housing, and accessing education or healthcare.
- Move On support for newly granted refugees including housing, homelessness, finance, education and employment.
- Daily ESOL classes (English for Speakers of other Languages) classes in our Cardiff office and in Newport on Fridays.
- Family support for mums, dads, carers and kids via our play project in Cardiff
Practice your English!
Help
Cardiff Office
Cardiff, CF24 1NJ
Opening Times for Appointments Only:
Mon: 10:00 – 14:00
Tues: 10:00 – 14:00
Thurs: 10:00 – 14:00
Our offices are still closed to the public.
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees ESOL timetable
• Children’s play project (held at Trinity Centre)
Newport Office
Newport, NP20 1EF
Opening Times for Appointments Only :
Mon: 10:00 – 14:00
Tues: 10:00 – 14:00
Thurs: 10:00 – 14:00
Our offices are still closed to the public.
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees [Link to ESOL timetable]
Swansea Office
Opening Times:
Our office in Swansea is still closed to the public.
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
Wrexham Office
Opening Times:
Our office in Wrexham is still closed to the public.
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers