Book an appointment



We provide face-to-face appointments and drop-in services in the office Mondays, Tuesdays and Thursdays, from 10:00 – 13:00 and 14:00 – 15:00. On Fridays we are open 10:00 – 13:00, closed in the afternoons. We are closed on Wednesdays.

Call us on our freephone number 0808 196 7273 to book an appointment.

You will reach one of our team members and if we can help, one of our experienced caseworkers will contact you. If you need an interpreter, we will do our best to have someone available on the phone.

Contact Us

A photograph of people sitting on chairs in a circle.
Get Support
A women in the Welsh Refugee Council office helping with case work.
Our offices
Refugee Week Wales Games in partnership with other organisations
Volunteer With Us
A still frame of Harriet Protheroe-Soltani from the Welsh Refugee Council being interviewed on ITV news.
Press and Media
A photograph of a little girl playing in a sand box as part of the Safe Play Spaces project.
Make a Donation
A photograph of people at an event with the Welsh Refugee Council and Kurdish All Wales Association.
Our Events

How did we do?

Your views on our services are really important to us. You can help us review our work by leaving us feedback on your experience.

To leave feedback or comments, please complete our Complaints Form.

You can read our Complaints Policy.