20 March 2020
Urgent update from Welsh Refugee Council
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As you are aware, the ongoing coronavirus crisis means that many of us are having to change the way we work. We are committed to prioritising the safety, health and well-being of our service users, volunteers and staff during this challenging time. We are focusing on providing our essential services to refugee and asylum seekers and have already scaled back our non-urgent functions.
From Tuesday 24th March we will move to a telephone only system. The phone line will be available from 10am – 2pm.
If you, or someone you are supporting, needs to speak to one of our team about the following issues they should call on:
Cardiff – 02920 489 800
Newport – 01633 266 420
Swansea – 07918 403 666
Wrexham – 07977 234 198
The call will be triaged by one of our team and if we are able to help they will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.
Our Play Group and Face to face ESOL services have also been postponed. However, we are delivering ESOL classes online and have resources available here
You can keep up to date with the latest information on the Public Health Wales website
Thank you for your understanding during this challenging time and we look forward to being able to reopen our services as soon as it is safe to do so.
Best wishes and keep safe,
WRC
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Cardiff
Cardiff, CF24 1NJ
Please call 02920 489 800 for our drop-in times or to make an
appointment
Opening Times:
Mon: 9:30 – 12:30, 14:00 – 15:30
Tues: 9:30 – 12:30, 14:00 – 15:30
Weds: 9:30 – 12:30
Thurs: 9:30 – 12:30, 14:00 – 15:30
Fri: 9:30 – 12:30
Newport
Newport, NP20 1EF
01633 266 420
Opening times:
Mon:9:30 – 12:00, 14:00 – 15:30
Tues:9:30 – 12:00, 14:00 – 15:30
Weds:9:30 – 12:00
Thurs:9:30 – 12:00, 14:00 – 1
Swansea
01792 630 180
Opening times:
Mon: 9:30 – 12:30, 14:00 – 15:30
Tues: 9:30 – 12:30, 14:00 – 15:30
Weds:9:30 – 12:30
Thurs: 9:30 – 12:30, 14:00 – 15:30
Fri: 9:30 – 12:30
Wrexham Office
01978 355 818
Monday - Friday:
9:30 am – 4:30 pm