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As you are aware, the ongoing coronavirus crisis means that many of us are having to change the way we work. We are committed to prioritising the safety, health and well-being of our service users, volunteers and staff during this challenging time. We are focusing on providing our essential services to refugee and asylum seekers and have already scaled back our non-urgent functions.

On Tuesday 24^th March, 2020, we moved to a telephone only system. The phone line is available from 10am – 2pm.

If you, or someone you are supporting, needs to speak to one of our team about the following issues they should call on:

0808  1967273

The call will be triaged by one of our team and if we are able to help they will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

Our Play Group and Face to face ESOL services have also been postponed. However, we are delivering ESOL classes online and have resources available here

You can keep up to date with the latest information on the Public Health Wales website  

Thank you for your understanding during this challenging time and we look forward to being able to reopen our services as soon as it is safe to do so.

Best wishes and keep safe,

Welsh Refugee Council

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