We empower asylum seekers and refugees to build a new life in Wales

Donate to support our work

We need your help more than ever. Please help us build a fairer, more compassionate asylum system that reflects the humanity and care of British society.

£5 could provide mobile data.
£10 could go towards English language skills.
£25 could fund a week of play support sessions for a child in a safe, welcoming space.
£50 could provide Destitution and Homelessness support for a vulnerable family.
£100 could allow 5 refugees to access employment services, so they can restart their careers, contribute, and thrive in their new lives in Wales.
£400 could fund an Expert Case Worker for one week to deliver 25 support sessions, helping people navigate the complex asylum system.


Donate Now


Book an appointment


We provide face-to-face appointments in our offices on:

  • Mondays – 10:00 – 13:00 and 14:00 – 15:00.
  • Tuesdays – 10:00 – 13:00 and 14:00 – 15:00.
  • Wednesdays CLOSED 
  • Thursdays – 10:00 – 13:00 and 14:00 – 15:00.
  • Fridays – 10:00 – 13:00, we are CLOSED in the afternoon. 
  • Saturday – CLOSED 
  • Sunday – CLOSED 


We offer drop-in services strictly on an emergency basis. If you attend the office for an emergency drop-in, your level of need will be assessed by our triage. If your issue is not deemed to be an emergency, you will be asked to book in an appointment.

Call us on our freephone number 0808 196 7273 to book an appointment.

You will reach one of our team members and if we can help, one of our experienced caseworkers will contact you. If you need an interpreter we will do our best to have someone available on the phone.



Our Holiday Hours


A photograph showing a woman helping two men with English language lessons.
English language classes
A women in the Welsh Refugee Council office helping with case work.
Get casework help