New Hate Crime Resources
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Higher Education and ESOL Provision in Wales
19th November 2020 |

Higher Education and ESOL Provision in Wales

Documenting Higher Education and Voluntary Collaboration for the provision of ESOL in Wales. Read about how important language classes are to people seeking safety in Wales and how it has become their lifeline to  educational and social development, revealing what can be achieved through collaborative working.    

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Sharing Stories of Sanctuary
6th November 2020 |

Sharing Stories of Sanctuary

As part of Welsh Refugee Council’s Asylum Rights Programme supporting those seeking sanctuary in Wales, refugees in Cardiff met with Jo Stevens MP, Member of Parliament for Cardiff Central, to share their stories of seeking safety in the UK. The session, part of an ongoing programme of engagement helping those seeking sanctuary to meet with …

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20 March 2020

Urgent update from Welsh Refugee Council

(please scroll down for other languages)


As you are aware, the ongoing coronavirus crisis means that many of us are having to change the way we work. We are committed to prioritising the safety, health and well-being of our service users, volunteers and staff during this challenging time. We are focusing on providing our essential services to refugee and asylum seekers and have already scaled back our non-urgent functions.

On Tuesday 24th March, 2020, we moved to a telephone only system. The phone line is available from 10am – 2pm.

If you, or someone you are supporting, needs to speak to one of our team about the following issues they should call on:

0808  1967273

The call will be triaged by one of our team and if we are able to help they will be called back by one of our experienced caseworkers. If an interpreter is required we will do our best to have an interpreter available on the phone.

Our Play Group and Face to face ESOL services have also been postponed. However, we are delivering ESOL classes online and have resources available here

You can keep up to date with the latest information on the Public Health Wales website  

Thank you for your understanding during this challenging time and we look forward to being able to reopen our services as soon as it is safe to do so.

Best wishes and keep safe,


Welsh Refugee Council


























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Welsh Refugee Council, 120-122 Broadway,
Cardiff, CF24 1NJ

Please call 0808 196 7273 for our drop-in times or to make an

Opening Times:
Mon: 9:30 – 12:30, 14:00 – 15:30
Tues: 9:30 – 12:30, 14:00 – 15:30
Weds: 9:30 – 12:30
Thurs: 9:30 – 12:30, 14:00 – 15:30
Fri: 9:30 – 12:30


Welsh Refugee Council, 66 Lower Dock Street,
Newport, NP20 1EF

0808 196 7273

Opening times:
Mon:9:30 – 12:00, 14:00 – 15:30
Tues:9:30 – 12:00, 14:00 – 15:30
Weds:9:30 – 12:00
Thurs:9:30 – 12:00, 14:00 – 1


Swansea YMCA, 1 The Kingsway, Swansea, SA1 5JQ

0808 196 7273

Opening times:
Mon: 9:30 – 12:30, 14:00 – 15:30
Tues: 9:30 – 12:30, 14:00 – 15:30
Weds:9:30 – 12:30
Thurs: 9:30 – 12:30, 14:00 – 15:30
Fri: 9:30 – 12:30

Wrexham Office

Bawso, 33 Grosvenor Road, Wrexham, LL11 1BT

0808 196 7273

Monday - Friday:
9:30 am – 4:30 pm