Who we are
Welsh Refugee Council are a registered charity providing support to refugees and asylum seekers to help them to build a new life here in Wales. 

What information we collect
We collect personal information when you: 

• Access our services 

• Apply for a job or volunteer role 

• Attend our events 

• Sign up for updates or newsletters 

This may include sensitive information (for example, health or immigration status where relevant). 

Why we collect it
We use your information to: 

• Provide advice and support 

• Recruit and manage staff and volunteers 

• Run events and  keep in touch with you 

• Contact you about fundraising, campaigns and how your support makes a difference 

• Improve our services and report to funders 

• Meet legal and safeguarding responsibilities 

How we keep your information safe
We store your information securely and only allow access to trained staff who need it. 

Who we share it with
We only share your personal information when necessary and never sell your data or share it with immigration enforcement without a lawful basis. 

To help us manage donations, memberships and communications, we work with a small number of trusted service providers, including Donorfy, Mailchimp, Just Giving, and Eventbrite. We also work with GoCardless, Stripe, Paypal and Charity Aid Foundation for payment processing. These organisations only use your information to provide their service to us and are not permitted to use it for their own purposes. You can read their own privacy policies on their websites. 

Your rights
You have rights over your information, including access and correction.  

You have rights over your information, including access, correction, and the right to stop receiving marketing or fundraising communications from us at any time. You can do this by contacting us using the details below, or by using the unsubscribe link at the bottom of any email we send you. 

How long we keep your information 

 We only keep your personal information for as long as we need it. As a general guide, we keep supporter information for up to 6 years after your last contact with us, unless you ask us to delete it sooner or we’re required to keep it longer by law. 

Contact us
If you have questions or want to exercise your rights, please contact us at: info@wrc.wales