Book an appointment
We provide face-to-face appointments in our offices on:
Mondays – 10:00 – 13:00 and 14:00 – 15:00.
Tuesdays – 10:00 – 13:00 and 14:00 – 15:00.
Wednesdays – CLOSED
Thursdays – 10:00 – 13:00 and 14:00 – 15:00.
Fridays – 10:00 – 13:00, we are CLOSED in the afternoon.
Saturday – CLOSED
Sunday – CLOSED
We offer drop-in services strictly on an emergency basis. If you attend the office for an emergency drop-in, your level of need will be assessed by our triage. If your issue is not deemed to be an emergency, you will be asked to book in an appointment.
Call us on our freephone number 0808 196 7273 to book an appointment.
You will reach one of our team members and if we can help, one of our experienced caseworkers will contact you. If you need an interpreter we will do our best to have someone available on the phone.
Where to find us
Cardiff Office
Cardiff, CF24 1NJ
Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon.
Saturday - CLOSED
Sunday - CLOSED
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees ESOL timetable
• Children’s play project (held at Trinity Centre)
Newport Office
Newport, NP20 1EF
Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon.
Saturday - CLOSED
Sunday - CLOSED
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees
Swansea Office
Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon.
Saturday - CLOSED
Sunday - CLOSED
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 01792630180
Services offered:
• Move On support for newly granted refugees
Wrexham Office
Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon.
Saturday - CLOSED
Sunday - CLOSED
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers