Book an appointment
We provide face-to-face appointments and drop-in services in the office Mondays, Tuesdays and Thursdays, from 10:00 – 13:00 and 14:00 – 15:00. On Fridays we are open 10:00 – 13:00, closed in the afternoons. We are closed on Wednesdays.
Call us on our freephone number 0808 196 7273 to book an appointment.
Your call will be triaged by one of our team and if you need specialist help, one of our experienced caseworkers will call you back. Should you need an interpreter we will do our best to have an interpreter available on the phone.
Support for Ukrainian Refugees
We have been funded by Welsh Government to deliver specialist Ukraine support services. We work closely with Welsh local authorities and community stakeholders to support Ukrainian refugees.
How we can help:
- Applying for a Bank Account
- Applying for Universal Credit, Child Benefits and Pension Credit
- ESOL classes
- Employment and Education advice
- Lost Biometric Residence Permits
- Making appointments to Discuss your Housing Options
- Help you to look for a private rented accommodation
- Liaise with landlords and Housing Options and do all the paperwork
- Make a referral to tenancy support worker
- Register children in local schools
- Registering with a GP
Our specialist Ukraine team are:
- Ukraine Manager: Lina Liu – ll@wrc.wales
- Caseworker: Vladyslava Zhmuro – vz@wrc.wales
- Caseworker: Fayrouz Hakam – fayrouz.hakam@wrc.wales
- Ukraine Third Sector Coordinator – mickell.lindsay-finnikin@wrc.wales
How to book an Appointment
- If you are a Ukrainian refugee and you would like to book an appointment you can call 0808 196 7273 for help between the hours of 10:00 – 15:00 . Helpful information is also available at: www.sanctuary.gov.wales
Where to find us
Cardiff Office
Welsh Refugee Council, 120-122 Broadway,
Cardiff, CF24 1NJ
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees ESOL timetable
• Children’s play project (held at Trinity Centre)
Cardiff, CF24 1NJ
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees ESOL timetable
• Children’s play project (held at Trinity Centre)
Newport Office
Welsh Refugee Council, 66 Lower Dock Street,
Newport, NP20 1EF
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees
Newport, NP20 1EF
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.
Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees
Swansea Office
Swansea YMCA, 1 The Kingsway, Swansea, SA1 5JQ
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
Wrexham Office
Bawso, 33 Grosvenor Road, Wrexham, LL11 1BT
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
Opening Times:
Mon: 10:00 – 15:00
Tues: 10:00 – 15:00
Thurs: 10:00 – 15:00
Friday: 10:00 - 13:00
If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.
Please call Freephone: 0808 196 7273
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers