Book an appointment

We offer drop-in services strictly on an emergency basis.

If you attend the office for an emergency drop-in, your level of need will be assessed by our triage. If your issue is not deemed to be an emergency, you will be asked to book in an appointment.

We understand that it is not always possible to attend the office for an appointment so we can offer appointments by phone or, if you have access to a mobile, via WhatsApp of Facetime. Call us on our freephone number 0808 196 7273 to book an appointment. You will reach one of our team members and if we can help, one of our experienced caseworkers will contact you. If you need an interpreter we will do our best to have someone available on the phone.

How can we help?

Get Support
Wales Sanctuary Service
Get Support
Ukraine Crisis Support
Get Support
Move On Service
Get Support
Safe Play Spaces
Get Support
Education & Employment Project

Where to find us

Cardiff Office

Welsh Refugee Council, 120-122 Broadway,
Cardiff, CF24 1NJ

Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED 
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon. 
Saturday - CLOSED 
Sunday - CLOSED

If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.

Please call Freephone: 0808 196 7273 to make an appointment
Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees ESOL timetable
• Children’s play project (held at Trinity Centre)

Newport Office

Welsh Refugee Council, 66 Lower Dock Street,
Newport, NP20 1EF

Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED 
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon. 
Saturday - CLOSED 
Sunday - CLOSED

If you are an asylum seeker or refugee, you must call to make appointment where we will discuss your needs and direct you to the right service.

Please call Freephone: 0808 196 7273 to make an appointment

Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers
• English language lessons for asylum seekers and refugees

Swansea Office

Swansea YMCA, 1 The Kingsway, Swansea, SA1 5JQ

Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED 
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon. 
Saturday - CLOSED 
Sunday - CLOSED

If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.

Please call Freephone: 01792630180

Services offered:
• Move On support for newly granted refugees

Wrexham Office

Bawso, 33 Grosvenor Road, Wrexham, LL11 1BT

Opening Times:
Mondays - 10:00 - 13:00 and 14:00 - 15:00.
Tuesdays - 10:00 - 13:00 and 14:00 - 15:00.
Wednesdays - CLOSED 
Thursdays - 10:00 - 13:00 and 14:00 - 15:00.
Fridays - 10:00 - 13:00, we are CLOSED in the afternoon. 
Saturday - CLOSED 
Sunday - CLOSED

If you are an asylum seeker or refugee, please call us to discuss your needs and we will direct you to the right service.

Please call Freephone: 0808 196 7273

Services offered:
• Move On support for newly granted refugees
• Advice services for asylum seekers