Welsh Refugee Council achieved the Trusted Charity Mark
We are over the moon to achieve this accreditation!
What is it? Trusted Charity is a nationally recognised quality standard designed to help charities operate more effectively and efficiently.
Why is this important? Achieving this award shows our stakeholders and supporters that the Welsh Refugee Council has reached a recognised quality standard, evidencing that our organisation is well run, complies with legal requirements, and that we are accountable and transparent.
What did we have to do? We reviewed our work, practices, and progress against 11 key areas such as leadership and governance, financial management, and assessing outcomes and impact. Our Staff, volunteers, and trustees participated in the process, and we submitted a significant amount of evidence.
The external assessment by the Trusted Charity Team involved reviewing documentation and interviewing staff, volunteers, and trustees.
During the process, various policies and practices were updated and carried out, for example the creation of an induction program for new staff, the update of the staff handbook, reflection exercises on what works and areas for improvement, and conducting internal satisfaction surveys. All these have made our organisation operate more effectively and efficiently.