We understand the needs of asylum seekers and refugees in Wales better than anyone. Our expert support covers a range of challenges asylum seekers and new refugees often face.

What makes our service truly unique is that members of our team have lived through the asylum process themselves. This means we deeply understand the challenges, frustrations, and hopes that come with seeking sanctuary—and we’re here to help every step of the way.

The Wales Sanctuary Service (WSS) supports people seeking asylum as they navigate the challenging journey of rebuilding their lives in Wales. Run by the Welsh Refugee Council and funded by the Welsh Government, we provide practical help, emotional support, and trusted advice to help people through this critical time.

Working closely with our partners—DPIA, EYST, BAWSO, Asylum Justice, and TGP Cymru—we provide vital support to help people overcome these hurdles and build a stable foundation for the future.

Together, we:

• Support sanctuary seekers to access safe and secure housing
• Offer information about rights, entitlements, and next steps
• Provide emotional support and regular wellbeing checks during an uncertain time
• Promote access to education, health, and social and play opportunities for children and their families

If you would like to learn more about how we can support your local authority to get ready for widened dispersal, please contact our team.

Just over half of asylum seekers are granted refugee status. However, they then are given just 28 days to leave asylum accommodation and find housing, employment, and a means to support themselves. 

During this time, homelessness becomes a real possibility. Our Move On team provides crucial support in this period.

Access to education, employment opportunities, and ESOL classes are all vital steps on the path to rebuilding a life in Wales.