Support for Ukrainian Refugees
We are funded by Welsh Government to deliver a specialist Ukraine support service.
We work closely with local authorities and stakeholders across Wales to support Ukrainian refugees.
How we can help you:
- Support applying for a bank account.
- Support applying for Universal Credit, Child Benefits and Pension Credit.
- ESOL classes.
- Employment and Education advice.
- Lost Biometric Residence Permits.
- Chasing delayed Biometric Residence Permits cards.
- Making appointments to discuss your housing options.
- Help looking for a private rented accommodation.
- Liaise with landlords and Housing Options and support with paperwork.
- Referral to a tenancy support worker.
- Referral to free legal and immigration advice and guidance
- Registering children in local schools.
- Registering with a GP.
We also partner with charities to provide support:
- Want to get your voice heard? – DPIA host Advocacy Forums for Ukrainian Refugees
- Want help with mental health? – Oasis provides free Mindspring Training Sessions for Ukrainians.
Need help from our Ukraine Team?
Services for Ukrainian refugees
Wales-wide services
- Free bus and train valid until 31 March 2023 (when this will be reviewed).
- Free ESOL courses through Adult Learning Wales Hubs in Newport, Cardiff, Wrexham, and Swansea.
- The Welsh Government has created a website for sanctuary seekers in Wales with a dedicated section on Ukraine. Find out about your rights, life in Wales and services available to you.
Free online services
- The Open University has created free resources for Ukrainians settling in the UK and Ireland.
- Free downloadable educational and mental health activities for kids.
- Free reading resources for Ukrainian pupils.
Local authority services
Contact your local council to find out what services they can provide to you as a Ukrainian refugee
Need help from our Ukraine Team?
Our specialist Ukraine Team are:
- Ukraine Manager: Nick Wysoczanskyj
- Ukraine Caseworker (Pan-Wales): Vladyslava Zhmuro
- Ukraine Caseworker (Pan-Wales): Fayrouz Hakam
- Ukraine Caseworker (Wrexham) : Olena Baseiko
- Ukraine Caseworker (Carmarthenshire) : Nick Walters
We provide face-to-face appointments in our offices on:
- Mondays – 10:00 – 13:00 and 14:00 – 15:00.
- Tuesdays – 10:00 – 13:00 and 14:00 – 15:00.
- Wednesdays – CLOSED
- Thursdays – 10:00 – 13:00 and 14:00 – 15:00.
- Fridays – 10:00 – 13:00, we are CLOSED in the afternoon.
- Saturday – CLOSED
- Sunday – CLOSED
We offer drop-in services strictly on an emergency basis. If you attend the office for an emergency drop-in, your level of need will be assessed by our triage. If your issue is not deemed to be an emergency, you will be asked to book in an appointment.
Call us on our freephone number 0808 196 7273 to book an appointment.
You will reach one of our team members and if we can help, one of our experienced caseworkers will contact you. If you need an interpreter we will do our best to have someone available on the phone.
What our clients have said:
“I want to note that upon arriving in Wales, we are constantly helped by the Welsh, they impress me with their kindness and generosity. One of such people is Susan, a teacher, volunteer from Chepstow, who helps us, Ukrainians, to start learning English in order to integrate into society as soon as possible. I am infinitely grateful to Susan for her perseverance and friendliness, since she, having evaluated the knowledge I have already acquired at the Ukrainian school, works with me individually. I appreciate her help and the time she spends with me improving my English language skills.”