Your family guide to life in Wales

Moving to a new city can bring lots of questions. Where can I find a doctor? How do buses work? What support is available for my children?

This page brings together practical local information and short videos to help you and your family settle into Cardiff or Swansea.

Start with your local guide

Sanctuary seeking child riding a toy bicycle at a play project session.
Family guide for Cardiff
Two girls playing with toys at a Play Project session for sanctuary seeking children.
Family guide for Swansea

Step by step guide to everyday life in Wales

Our short videos explain everyday life in Wales in a clear, simple way.

Video guides

Your family guide to life in Wales
Getting started
Your family guide to life in Wales
Home office and Migrant Help
Your family guide to life in Wales
Catching a bus
Your family guide to life in Wales
Finding affordable items

Health information in your language

Our Common Ailment Scheme videos explain how local pharmacies can help with common health problems. They are available in Arabic, Cantonese, Farsi Dari, German, Kurdish Sorani, Mandarin, Tigrinya, Pashto, Punjabi, Russian, Spanish, Turkish, Ukrainian and Urdu.

More information in your language

Our toolkit explainer videos can help you understand the information in these guides. They are available in the same languages.

Need more help?

Book an appointment today and we will help you find the right support.

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We empower asylum seekers and refugees to build new futures in Wales.